Service and Support

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Service: Always there for you.

Are you looking for service and services related to optical media and flash memory?
You have come to the right place. We offer service for any machine manufacturer of copying robots and packaging machines.

With a qualified team of 15 service technicians we are the No. 1 in Europe for the brands: ADR, Primera, Vinpower, R Quest, MF Digital Rimage, Epson (Disc Producer and Label Printer), Copytrax, IMT, Vertiy Systems, VS Security and many more ,

Even devices that are no longer produced today (eg Copytrax Artcoater, or IMT printer) can usually be repaired by us, as we have a large stock of spare parts and old machines, which we can use accordingly for service cases.
Unlike many e-tailers today, we are characterized by a trained and certified after sales service.

You can either send the devices to us or commission an on-site service. Our service staff can tell you when the problem indicates whether an on-site service makes sense and promises prospects of success.

By purchasing an ADR robot or one of our production machines for CD production or the production of Flash media, you automatically receive a guarantee that in case of any machine failure, our employees will carry out your time-critical productions at a reduced transfer price on your order until your machine is restored.

In order to safeguard production losses, we offer various service options. This is a big issue, especially for our DICOM CD robots, because downtimes are critical and must be reduced to a minimum.

Do not compromise

We offer services from a single source. That's the only reason why we can guarantee this optimal service. Do not be fooled. Trust us. Your competent partner for services. With best service.
We take your wishes seriously and implement them. Because when it comes to service and services, nobody makes us anything. With us you are in the first place. And it pays twice as much for you: the price is cheap and our service is excellent. Convince yourself best of our services. Your satisfaction is our motivation. We always want to protect your wallet. With no other provider you get service and services so cheap from one source. Take a look at our homepage. For questions: do not hesitate. We are here for you.

Please do not hesitate to contact us:

ADR Europe /
Headquarter - Germany 


or write us via e-mail: 

ADR USA / North America
Toll free

+1 (920) 757 3188 

or write us via e-mail: 

United Kingdom

+44 (0) 7801884478

or write us via e-mail:   

ADR Ireland 

+353 (1) 231 2805

or write us via e-mail: 

ADR France /

+33-173 306092

or write us via e-mail: 

ADR Italia / 

+39 051 0393873

or write us via e-mail: 

ADR Australia /

+61 (0) 40 88 11 592

or write us via e-mail: 

ADR Malta

+356 790 51811

or write us via e-mail: 

ADR AG Team Belegschaft